Feb 25, 2019
How do we keep the team on point to create amazing experiences? We start by building an amazing team! This takes time and it’s worth it.
A big piece of the puzzle is aligning your vision with the individual team members. Spending time with your core staff is well worth it. Your key players need to understand your vision generally AND they need to understand the details of your vision. Ultimately it comes back on you… how clear is your dream and if it’s not clear… spend some time away and get it clear.
But what if your player selection isn’t right? What if a team member isn’t fitting in? This can happen but in my experience, everyone you choose to hire has the potential to become part of the team.
I love the book “Tribal Leadership” by Dave Logan, John King and Halee Fischer-Wright.
Tribal Leadership in a nutshell: Please understand that when we talk about where people are at, we aren’t applying a label, we are simply identifying where we believe they are at based primarily on the language they use and the way they speak. Basically, everyone on the team is at a different stage in their employment with you. At the base level,level 1, an employee may feel that her sucks and everything around her sucks. After working with you for a while, she may notice that others around her are doing well in the company but, her life still sucks, level 2.
Then, when they reach level 3, everything flips and suddenly, she feels that she is amazing and everyone around her sucks, level 4. As she progresses in your company, she begins to feel that everyone on the team is great but other companies around yours suck. By working with her, you eventually lead her to a new space, and this is the ultimate goal, we are amazing… how can we get even better? Level 5”
Bringing an employee through all of these levels takes a disciplined approach to leadership and it’s not for everyone. Some of the members you select may already be at level 3 or 4 when you hire them, however, your team member will not skip a level in the process and there are no shortcuts. The book outlines the language used by the team member at the various levels and the book also teaches the reader how to move an employee through the various levels. It’s also worth noting that your team will rarely all be at Level 5 at the same time, but, when they are… it’s truly amazing to watch.
Building the team towards consistently creating “Amazing” is an adventure. Start small and watch your team grow.